Optimum Fleet Health Refund & Cancellation Policy

Effective Date: August 11, 2026

Optimum Fleet Health is committed to providing transparent and fair billing practices. This policy outlines the terms regarding refunds and cancellations for both monthly and annual subscription plans.

Paid Evaluation Period & Money-Back Guarantee

New customers begin with a paid evaluation period that gives your team full access to the Optimum Fleet Health platform on your own fleet. If Optimum Fleet Health isn’t the right fit during this period, contact us to cancel and we will refund your payment under our money-back guarantee. The length of your evaluation period is confirmed in your subscription agreement.

Monthly Subscription Cancellation

Customers on a monthly subscription can cancel at any time by providing 90 days’ written notice before their next billing cycle. The service remains active until the end of the current billing period, and no further charges are applied. Partial refunds for unused days within a billing cycle are not provided.

Annual Subscription Cancellation

Customers who choose an annual subscription receive a discounted rate in exchange for a one-year commitment. Aside from the money-back guarantee during your initial evaluation period, if you cancel before the end of your annual term you remain responsible for the full annual charge, and no refunds are issued for unused months.

Legal Compliance (Ontario, Canada)

This policy complies with Ontario’s Consumer Protection Act, 2002, which governs subscription-based services. Under Ontario law:

  • Consumers must be informed of cancellation rights before entering an agreement (which we provide in our Terms & Conditions).
  • Prepaid services, such as annual plans, are non-refundable once the evaluation period has ended, unless the service is not delivered as described.
  • Monthly subscriptions can be canceled with reasonable notice as outlined in this policy.

How to Cancel

To cancel a subscription, submit a written cancellation request to support@optimumfleethealth.com. For monthly plans, please provide at least 90 days’ notice before your next billing cycle. Annual subscriptions remain active until the end of the term.

Changes to this Policy

Optimum Fleet Health reserves the right to update this policy as needed. Any changes will be communicated in advance and reflected on our website.

If you have any questions regarding our refund and cancellation policy, please contact our support team.